What is the IELTS Complaints Policy in India: Many times in life things don’t go as planned. 99% of IELTS Examination run to plan. But what happens when you do your best in IELTS Exam but things go as you planned? Then you have a question in your mind, how can make an IELTS complaint? Here I discuss What is the IELTS Complaints Policy in India. The IELTS partners are committed to applicants offering quality services matching global standards. We know that when students haven’t met their needs how to feel, complaints help them to improve services, products, and test takers.
Here’s The Complete Information About IELTS Complaint Policy
The IELTS Complaints Policy outlines the procedures for filing a complaint about any aspect of the IELTS test, including the test administration, test materials, test results, and customer service. The policy aims to ensure that all complaints are handled promptly, fairly, and in a transparent manner. Here are some key points of the IELTS Complaints Policy and Procedure:
In What Types of Circumstances should I make an IELTS complaint
In The Listening Exam: While you are giving your listening Test, sometimes you cannot hear properly because there are issues in your headphones, the CD is jumping, or there is some distraction in examination rooms.
In the Writing Exam
This is the common mistake sometimes student wrote responses for Task 1 paper for Task 2.
In the speaking Exam
If applicant find that the test taker was friendly or over strict. They interrupted you and stopped when you are giving answer before 2 minutes.
Who can make a complaint
Any test taker who has taken an IELTS test within the last three months can make a complaint.
How to make a complaint
Complaints can be made in writing, via email or online complaint form, within 14 calendar days of the test date. The complaint should include specific details about the issue and any relevant evidence, such as test papers or receipts.
Complaint handling process
Once a complaint is received, the IELTS test center will acknowledge receipt of the complaint and investigate it thoroughly. The investigation may include reviewing the test materials, conducting interviews with relevant parties, and seeking advice from external experts. The test center will aim to provide a resolution within 28 calendar days of receiving the complaint.
Possible outcomes
The test center may offer a variety of outcomes, depending on the nature of the complaint and the findings of the investigation. These outcomes may include re-marking of test papers, a free re-test, or a refund of the test fee.
Appeals process
If the test taker is not satisfied with the outcome of the complaint, they can appeal to the IELTS Test Partners within 14 calendar days of receiving the decision. The Test Partners will conduct a separate investigation and aim to provide a final decision within 28 calendar days of receiving the appeal.
Confidentiality
The test center will handle all complaints with confidentiality and will not disclose any personal information to any third party without the test taker’s consent, except as required by law.
Some More Information on IELTS Complaint Policy
Complaint policy is subjected to the demands of rules and laws in force at the test venue, Including relevant legal proceedings and customer protection laws. If there is a valid reason for not registred you complaint within the given time frame and if still possible investigate the complaint effectively and fairly with transparent manner, IELTS Partners may, in its absolute discretion, still consider your complaint.
All information and details given by you in the course of the complaint will be managed in accordance with the IELTS Privacy Policy and will be kept for a time not exceeding seven years. If you are not satisfied with the handling of your complaint or department than an escalation point and next steps will be outlined in our response.
It is important to note that the Complaints Policy may vary slightly depending on the test centre and country where the test was taken. Test takers should carefully review the Complaints Policy on the official IELTS website for their specific test center.
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